Industry-Leading QEHS Performance
Every day at CETCO, we work to our Quality Environment Health & Safety (QEHS) goals of zero harm to our people, our customers, the environment, and the places we work. Our industry-leading safety and quality performance has earned us one of the lowest incident rates in the industry, ensuring our employees go to work and come home healthy. In addition, our dedication to assuring quality through standardization and customer-focused processes allows us to consistently deliver superior results and exceptional customer satisfaction.
Empowering Our People Through Training
By investing in our people through training, we make sure that each and every CETCO employee is empowered with the knowledge, skills and abilities to transform any situation into a success. We offer comprehensive classroom training as well as hands-on training in real-world settings across Safety, Quality, and Operational Excellence programs to enable a higher quality of personnel. Upon completion of our education programs, our people are equipped to safely and consistently perform the high-value work our customers expect around the world.
Improving Each Customer Experience
At CETCO, everything we do is based on a simple yet powerful foundation of Operational Excellence. More than standard practice at our facilities around the globe, Operational Excellence is a deeply ingrained philosophy with the ultimate objective of delivering value to our customers through safe, highly efficient, and reliable processes. We reach this goal through the relentless pursuit of continuous improvement in every facet of our business. We consistently pursue new ways to implement sustainable improvement through processes such as 5S, Gemba, Kaizens, High-Performance Work Systems, Standard Work, Failure Modes Effect Analysis, and Hoshin Kanri.
As a defining philosophy of our company, Operational Excellence enables economic services, engineered solutions, and innovative product offerings developed through our Research & Development team. More than contributing to superior business results and higher levels of performance, it drives greater customer and employee achievement, engagement, and satisfaction.
Voice of the Customer
A vital component in our service and product value chain, the "Voice of the Customer" (VOC) drives our key strategic initiatives. This term refers to the mindset, process, and ability to capture customer requirements and use that information to provide them with the services and products that meet both their stated, and unstated, needs.
At CETCO, we ensure the “Voice of the Customer” is infused throughout our company via the distribution of ongoing loyalty and satisfaction surveys, close customer contact, and strong connections between the customer and our internal development processes.